Privacy Policy

Information We Collect

Booking Information

When you book our chauffeur services, we collect:

• Full name and contact details (phone number, email address)
• Pickup and dropoff locations
• Date and time of service
• Special requirements or notes
• Payment information (processed securely through Stripe)

Communication Records

We maintain records of:

• WhatsApp conversations through our booking chatbot
• SMS notifications and confirmations
• Email communications
• Phone call logs for service coordination

Website Usage

We may collect:

• IP address and browser information
• Pages visited and time spent on our website
• Google Analytics data (if analytics are enabled)
• Cookie preferences and settings

How We Use Your Information

Service Delivery

• Coordinate your chauffeur service
• Send booking confirmations and updates
• Process payments and issue invoices
• Provide customer support

Communication

• Send SMS confirmations and service updates
• WhatsApp notifications about your booking
• Email receipts and service information
• Contact you regarding your service

Business Operations

• Maintain booking records for business purposes
• Analyze service quality and customer satisfaction
• Comply with legal and regulatory requirements
• Protect against fraud and ensure security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

Service Providers

• Chauffeurs: Your name, phone, and pickup/dropoff details
• Payment Processing: Stripe for secure payment processing
• Communications: Twilio for SMS and WhatsApp, SendGrid for emails

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

Data Security

Protection Measures

• SSL encryption for all website communications
• Secure database storage with access controls
• Regular security updates and monitoring
• Staff training on data protection practices

Data Retention

• Booking records kept for 7 years for business purposes
• Communication logs retained for 2 years
• Payment records maintained as required by law
• Website analytics data aggregated and anonymized

Your Rights

Access and Control

You have the right to:

• Request a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request restrictions on data processing

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Services

External Integrations

• Google Analytics: Website usage statistics (optional)
• Geoapify: Address geocoding and route planning
• Stripe: Secure payment processing
• Twilio: SMS and WhatsApp communications
• SendGrid: Email delivery services

Each service has its own privacy policy governing data handling.

International Data Transfers

Your data may be processed in Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website and direct notifications to customers.

Contact Us

For privacy-related questions or requests: